Shipping policy
At ZAIBIFY, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.
Order Processing Time
All orders are processed within 1–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email or SMS with tracking details.
Shipping Time
Estimated delivery times are as follows:
Domestic Shipping
- 3–7 business days
Please note that delivery times may vary depending on your location, courier service, weather conditions, customs clearance, or other unforeseen delays.
Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Package weight
- Selected shipping method
Any applicable customs duties or taxes for international orders are the responsibility of the customer.
Order Tracking
Customers will receive tracking information once the order has been dispatched. You can track your shipment using the tracking number provided in the shipping confirmation email.
Incorrect Address Information
Please ensure that all shipping details are accurate before placing your order. ZAIBIFY is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Delayed or Lost Packages
While we work with trusted courier partners, delivery delays may occasionally occur due to circumstances beyond our control.
If your package is delayed or lost, please contact our support team, and we will do our best to assist you.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged package and product so we can resolve the issue promptly.
Contact Us
If you have any questions regarding shipping or your order status, please contact us:
ZAIBIFY Support
Email: zaibify4@gmail.com